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Corona virus Information

On 16th March, we received the following communication from SOLT and UK Theatre, who represent many of the UK’s theatres:


“We regret to announce that from this evening (including tonight’s performances) SOLT and UK Theatre venues have closed following official government advice. They will remain closed until further notice and will re-open when possible, following government recommendations.”

We are likely to learn more today about how many performances are affected, and this may differ from show to show. As soon as a suspended show is confirmed as cancelled, we will be in touch to book you in for an alternative date or process a refund.

Please do not contact us about a new refund or exchange. We are extremely busy and your enquiry will not be processed any quicker, as we will work through booking amendments and refunds as performances are cancelled.

We thank you for your patience and understanding in these unprecedented times.

Give us a call

Call us on: +44(0)20 7492 9969

Lines are open Mon-Fri 8am-8pm, Sat 9am-7.30pm, Sun 9am-7pm

Please note that for discounted tickets, bookings made over the phone are charged at a £1.50 supplement per ticket over our internet prices.

Complete our enquiry form

Click here to complete our online enquiry form. We'll respond within 48 hours.

Send us an Email

customerservices@encoretickets.co.uk - Please put West End Theatre Bookings in the subject line.

We expect to get back to you within 48 hours. So if your query is urgent, please pick up the phone and we'll be happy to help.

Or if you'd prefer to write to us

The address is:

West End Theatre Bookings, c/o E-Commerce, Encore Tickets Limited, Second Floor North, Harling House, 47-51 Great Suffolk Street, London SE1 0BS